1. When verifying information about a lost item, the owner must provide a detailed description of its distinguishing features and the location where it was lost. If the item was lost on transportation to or from the airport (including an aircraft or airport bus), the owner must also present relevant proof of travel (e.g., air ticket, boarding pass, bus ticket) and, if possible, provide additional details such as the seat number. The item may be claimed only after the information has been verified.

2. When collecting the item in person, the owner must present the original of a valid identity document or a clear copy/scan/photo thereof, and provide a valid contact number. After confirming the item on site, the owner must sign to acknowledge receipt.

3. If the owner authorizes another person to collect the item on their behalf, the owner must complete and submit a Letter of Authorization in the required format via the designated email address or mini-program in advance. The authorized person’s details must match those in the letter. When collecting the item, the authorized person must present the original of a valid identity document or a clear copy/scan/photo, and provide a valid contact number. After confirming the item on site, the authorized person must sign to acknowledge receipt.

4. If the owner authorizes a courier company to collect the lost item, the owner must complete and submit a Letter of Authorization in the required format via email or the mini-program in advance, and then contact the courier company to arrange for on-site pickup. When collecting the item, the courier employee must present the original of a valid identity document or a clear copy/scan/photo. After confirming the item on site, the courier employee must sign to acknowledge receipt.

1. Valuable Items: Valuable items include cash and cash equivalents (such as cash, negotiable securities, and items containing cash), watches and jewelry, electronic devices (such as mobile phones, computers, tablets, and cameras), antiques, calligraphy and paintings, etc. The retention period is one year.

2. General Items: General items include clothing (such as garments and shoes), daily necessities (such as cosmetics, keys, eyeglasses, and sunglasses), luggage and wallets (such as suitcases, handbags, wallets, and card holders), digital accessories (such as USB flash drives, charging cables, and chargers), tobacco, alcoholic beverages, tea, and unopened ordinary food, etc. For items with an expiration date, the retention period will be based on the expiration date and will not exceed one year. Food without external packaging or without a marked expiration date will be retained for no more than 15 days. The retention period for other general items is one year.

3. Special Items: Special items, including documents, certificates, identification documents, cards, etc., will be retained for one year.

4. Fresh or Perishable Items: Fresh or perishable items, including fresh food, flowers and plants, and opened ordinary food, etc., will be retained for 24 hours.

5. Dangerous Goods: Lost items classified as dangerous goods but not subject to the restrictions of the Technical Instructions for the Safe Transport of Dangerous Goods by Air or the Dangerous Goods Regulations, such as power banks and spare lithium batteries, will be retained for 7 days.