I.International to International Transfer:
Arrival at the airport → Proceed to the International-to-International Transfer Hall → Customs Inspection → Complete transfer procedures and 24-hour transit passenger information collection → Security Screening → Boarding
Notes:
1. This service is available only for transfer routes designated by airlines.
2. In December 2023, China expanded its visa-free transit policy to allow eligible travelers to stay for up to 240 hours (10 days).
II.International to Domestic Transfer:
Arrival at the airport → Customs Inspection → Immigration Inspection → Proceed to the International-to-Domestic Transfer Hall → Complete transfer procedures → Customs Inspection → Security Screening → Boarding
Notes:
1. Passengers departing from gates in Terminal 3 must use the inter-terminal passage to reach the boarding area.
2. This service is available only for transfer routes designated by airlines.
III.Domestic to International Transfer:
Arrival at the airport → Complete transfer procedures → Customs Inspection → Immigration Inspection → Boarding
Notes:
1. This service is available only for transfer routes designated by airlines.
2. Transfer procedures begin 2 hours before the scheduled departure time of the connecting flight. Passengers are advised to allow sufficient time and proceed to the boarding area in due course.
IV.Domestic to Domestic Transfer:
1.Passengers arriving at Terminal 3: Proceed to the transfer counter on the Terminal 3 Arrivals Level to complete transfer procedures.
Same-Terminal Transfer (flights operated by airlines other than Air China (CA), China Southern Airlines (CZ), and Sichuan Airlines (3U)): Proceed through the transfer passage to the Departures Level for boarding.
Inter-Terminal Transfer (flights operated by Air China (CA), China Southern Airlines (CZ), and Sichuan Airlines (3U)): Proceed via the Inter-Terminal Passage to Terminal 4 for boarding.
2.Passengers arriving at Terminal 4: Proceed to the transfer counter in Terminal 4 to complete transfer procedures.
Same-Terminal Transfer (flights operated by Air China (CA), China Southern Airlines (CZ), and Sichuan Airlines (3U)): Proceed to the designated waiting area according to the flight gate information and wait for boarding.
Inter-Terminal Transfer (flights operated by airlines other than Air China (CA), China Southern Airlines (CZ), and Sichuan Airlines (3U)): Proceed via the Inter-Terminal Passage to the Terminal 3 Departures Level for boarding.
Note: This transfer procedure is currently unavailable for Spring Airlines (9C) and 9 Air (AQ).

Terminal 3 Arrivals Level

Terminal 3 Departures Level

Terminal 4 Mixed-Flow Level

3.Domestic-to-Domestic Transfer Service Hours and Contact Numbers
Transfer Counter Service Hours 08:00-22:30
The following airlines have separate service hours:
Air China Counter Service Hours 08:00-22:30
Xiamen Air Counter Service Hours 08:30-21:30
Loong Air Counter Service Hours 08:00-22:30
Information Hotline
Air China Customer Service Hotline 95583
Xiamen Air Customer Service Hotline 95557
Loong Air Customer Service Hotline 956199
Airport Ground Handling Agent Service Phone (for airlines other than those listed above) 0571-96299
After the transfer counter closes, passengers requiring onward connections should proceed to a check-in counter at least 2 hours in advance to complete the necessary procedures.
V.MCT Time (Effective 1 December 2025)
Transfer Type MCT (minutes)
Domestic to Domestic Transfer Same Terminal 60
Different Terminals 90
International to Domestic Transfer Same Terminal 120
Different Terminals 150
Domestic to International Transfer Same Terminal 80
Different Terminals 120
International to International Transfer Same Terminal 90
Note: MCT stands for Minimum Connection Time.